Transportation and Parking Services/Fleet Services COVID-19 Operational Information
Last Updated: June 19, 2020.
Over the last few weeks, we have noticed more vehicles in our parking lots and we are slowly bringing back some parking controls and preparing for the "new normal" of campus life. Please read through the updates below as we have made several changes to our operations to increase online services and facilitate social distancing. We would like to remind you that:
If you must be on campus, please make sure to park in a regularly marked parking space. Please do not park in any reserved, marked, ParkMobile, and Pay-by-Space spaces. All vehicles parked on campus must display a valid parking permit. Vehicles without a valid permit are subject to a citation.
As an auxiliary operation, Transportation and Parking Services department, or TAPS, is a self-supporting department where revenue from parking permits and citations pay for the cost of operations, as well as for the construction and maintenance of parking spaces/facilities.
UCR TAPS maintains fixed costs to run parking and transportation operations despite COVID-19, which includes the following:
- Maintain all parking lots and campus roadways.
- Secure facility operations to support essential employees and the university.
- Fund UCR student, staff, and faculty UPASS program.
- Prepare for debt service payments on bonds and new construction.
Continued permit payments help UCR fulfill its educational mission to our students and the communities we serve. UCR appreciates the understanding and adaptability of our employees as we navigate the unprecedented effects of COVID-19.
As the region gradually reopens, the Centers for Disease Control and Prevention (CDC) has published guidance on how you can protect yourself and others to slow the spread of COVID-19 when using transportation, including rideshare.
We also ask that you handle all business online in My Parking Account or via email at parking.ucr.edu. We will continue to have a staff member answering emails and phone calls Monday through Friday 8:00 AM - 4:30 PM at 951-827-8277 (TAPS).
Program Service Changes
Motorist Assistance Program continues to operate with modified service hours. Services such as an emergency ride home, battery jump start, vehicle lockout, and emergency gas delivery are currently available Monday through Friday 7:00 AM - 7:00 PM. As of July 1, 2020, we will be available Monday through Friday 7:00 AM - 10:00 PM & Saturday and Sunday 7:00 AM - 5:30 PM.
To request this service, call 951-827-8277 (TAPS) or 951-288-1143.
Mobility Services Program is unavailable until further notice. If you have any questions, you may contact our Event and Mobility Manager, Kim Huynh at (951) 818-7100 or send an email to firstname.lastname@example.org.
Point-to-Point Shuttle will not be operating for the summer.
RTA UPASS Program - You can still use your R'Card for free bus fare, however, RTA has adjusted many routes and schedules. Route 51 (Campus Cruiser) is currently suspended until on-campus instruction resumes. Check out RTA's website for the most up to date information and schedules.
Short Term Parking Available for Customers without Parking Permits
- Pay at dispensers available in Lot 6, Lot 10, Lot 14, Lot 20, Lot 24, A&I Horseshoe, Big Springs Parking Structure, Falkirk, Oban, Pentland Way, and Palm Desert.
- Pay-by-Phone using ParkMobile for Lot 1, Lot 5, Lot 6 Blue, Lot 7, Lot 9, Lot 13 Blue, Lot 19, Lot 20, Lot 23, Lot 24, Lot 26, Lot 30, and Lot 50. Daily, Weekly, and Monthly options are also available via ParkMobile.
Available spaces for daily may change based on lot utlization.
Returns and Refunds (Red and Blue Permits)
If an individual wants to turn in their permit (e.g. to save money, they are teleworking, they are only coming in 1-day a week, etc):
- Need to email email@example.com and attach a picture of the permit that is cut in half
- They will be able to keep their lot assignment until Winter 2021
Permit Purchase Options (Staff, Faculty, Graduate Students)
1. Submit a permit request by
- Sending an email to firstname.lastname@example.org with the following information:
a. Preferred lot
b. Permit duration
c. Delivery option (Provide a mailing address or request pickup at the Kiosk. Please expect two business days processing for your permit to be ready for pickup.)
d. License plate(s), up to 3
e. Payment option (e.g. payroll deduction, student business services account or online payment), OR
- In-person request by appointment. Call (951) 827-8277 (TAPS) to set up an appointment, OR
- Beginning on July 1, 2020, we will be taking permit requests by phone at (951) 827-8277 (TAPS)
- Can pay for your permit online on My Parking Account , OR
- Can pay in person if an appointment was scheduled.
3. Permit Retrieval
- After the payment has been confirmed, the permit will be mailed out on the next business day to the mailing address found on My Parking Account. Beginning July 1, 2020, you can request to pick up your permit at the University Kiosk. Please call the Parking Services Office at (951) 827-8277 (TAPS) in advance so we can prepare for your pickup. *
*Please expect two business days processing for your permit to be ready for pickup.
TAPS suspended payroll deductions for April, May, and June. Why are they starting up again in July?
As the campus initially responded to the March 13th Riverside County Public Health order to close all K-12 schools and all institutions of higher education, TAPS suspended all parking permit payroll deductions as we were unable to identify who was still coming and parking on campus. With over 75% of parking permits expiring on June 30th, we want to take advantage of our normal permit renewal period to determine who needs a parking permit to park on campus as well as reinstitute payroll deductions to assist in funding our services and fulfilling our financial obligations.
Since I am now teleworking and not coming to campus, will parking deductions still be taken out of my paycheck?
Pre-tax payroll deductions for parking will resume as of July 1st. The payroll deductions are not dependent upon whether employees park on campus during any specific pay period. If you would like to cancel your deductions while you are working from home, please email your request to email@example.com and attach a picture of the permit that is cut in half. When you are ready to come back to campus, you will need to contact our office to get your parking permit issued and payroll deductions reinstated. We will be able to keep your lot assignment until Winter 2021.
Since the campus is closed do I still need a permit if I am an essential UCR employee?
Yes. All vehicles parked on campus must display a valid parking permit. Vehicles without a parking permit are subject to citations. Enforcement officers are also enforcing safety and access regulations (e.g. fire lanes, patient parking restrictions, loading zones, reserved lots, and time-limited spaces).
Why am I asked to renew my permit if I am not on campus?
If your current parking permit has a June 20, 2020 expiration date AND you are not currently coming to campus, you do not need to renew your permit at this time. For those currently on payroll deduction, your deductions will automatically be canceled. Your parking lot assignment will be held for you until Winter 2021.
My permit expires on June 30, 2020, how do I get a new one?
Starting June 15th, we will begin renewal for the 2020-2021 fiscal year. Online renewal will be available for those who are currently on payroll deduction for parking and wish to continue parking in their assigned lot. Please go online to My Parking Account or email firstname.lastname@example.org for any questions and concerns.
What if I need to visit the Parking Services Office?
Parking Services front lobby services will be closed to the public until at least September 8, 2020. You must make an appointment if you need to visit the Parking Services Office. Please call 951-827-8277 or email email@example.com to do so. Masks or face covering will be required to be worn in the office, according to campus policy.
My department is planning to have an event. Can I still submit a request?
The normal process for department events will continue. Use the UCR Web Recharge System to submit a request and visit our Scheduling Event Parking webpage for more information. If you need further assistance, you may contact our Event and Mobility Manager, Kim Huynh at (951) 318-7100 or send an email to firstname.lastname@example.org.
Is the University Kiosk open?
The University Kiosk will open on 7/1/2020. Permits purchased online can be mailed home or picked up at the University Kiosk. Please expect two business days processing for your permit to be ready for pickup. Summer Hours of Operation: 7:30 AM - 5:00 PM. MLK Kiosk will remain closed.
What if I am uncomfortable using alternative transportation such as the bus or vanpool and do not have a parking permit?
Public transportation agencies and vendors are working hard to maintain safe and healthy conditions. Please view the links below for current updates on each agency's response to COVID-19. If you decide to temporarily purchase a parking permit, Parking Services staff can assist you to determine what your best option is. Email email@example.com and a member of the UCR Parking Services team will reach out to discuss these options further.
For real-time updates regarding transportation external to campus, please refer to area transportation agencies and service providers.